Privacy Policy for Gilded Grain Bakes

At Gilded Grain Bakes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online ordering system, or engage with our catering services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our online platform or services. This information helps us to provide you with our artisan baked goods and bespoke services.

• Personal Identifiable Information: This includes details such as your name, email address, phone number, and delivery address when you place an order, make an inquiry about catering, or sign up for our newsletter.
• Payment Information: When you make a purchase through our online ordering system, payment details are collected. We use secure third-party payment processors to handle these transactions and do not store sensitive payment card information on our servers.
• Order Details: Information related to your past purchases, custom cake specifications, and catering event requirements.
• Technical Data: Information like your IP address, browser type, operating system, referring URLs, and website interaction patterns (e.g., pages visited, time spent on pages) collected automatically as you navigate our site. This helps us understand how our site is used and improve your experience.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for artisan bread, pastries, and bespoke cakes.
• Communicate with you regarding your orders, inquiries, and catering service details.
• Provide customer support and respond to your requests.
• Improve our website functionality, product offerings, and service delivery.
• Personalize your experience on our online platform.
• Send you marketing and promotional communications about Gilded Grain Bakes' new products or special offers, where you have consented to such communications.
• Comply with legal obligations and resolve any disputes.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., payment processing, delivery services), or servicing you, provided that these parties agree to keep this information confidential and comply with data protection laws.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers, firewalls, and encryption technology for sensitive data transmission.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have certain data protection rights. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small files placed on your device through your web browser that enable our site to recognize your browser and capture and remember certain information. We use cookies to help us remember and process items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some of our services may not function properly.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our online platform and welcome any feedback about these sites.

Changes to This Privacy Policy

Gilded Grain Bakes may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contacting Us

If you have any questions regarding this Privacy Policy, you may contact us using the information below:

Gilded Grain Bakes

Cancell Road,

London, City of, SW9 6HN

United Kingdom